Privacy Policy

Last updated: 23.12.2025

1. Data Controller

The data controller is:
playerOne – Emanuel Tutic
Boulevard de Pérolles 7, 1700 Fribourg, Switzerland
E-mail: info@player-one.ch

2. Principles

We process personal data in accordance with applicable Swiss law, in particular the Federal Data Protection Act (FADP). Where applicable (e.g. for clients located in the EU), we also apply principles compatible with the GDPR.

3. Data collected

Based on your interaction with the website and our services, we may collect:

Identification details Surname, first name (if provided)
Contact details email, telephone
Booking details Date/time, number of participants, format (birthday/corporate), notes provided
Technical specifications IP address, browser type, pages viewed, technical logs (within the necessary limits)
Exchanged content messages sent via forms, emails or quotes requests

4. Purposes of processing

We process your data to:

Manage requests and bookings (creation, confirmation, modification, cancellation).,
Communicating with you (practical information, answers to questions, follow-up),
ensure the operation and security of the site,
to improve our services and the user experience,
comply with our legal obligations (accounting, evidence, etc.).

5. Legal basis

Depending on the context, treatment includes:

the execution of pre-contractual measures or a contract (booking, event),
our legitimate interest (site security, abuse prevention, improvement),
Your consent (e.g. marketing communications if offered, non-essential cookies if enabled),
compliance with legal obligations.

6. Booking, payment and providers

To manage bookings and payments, we can use technical providers (booking system, payment tools). In this context, certain data (e.g. booking and payment information) may be processed by these providers solely for the purpose of fulfilling the service.

We do not retain full payment card data when online payments are offered; these are generally processed directly by the payment provider.

7. Cookies and Similar Technologies

The site may use cookies that are necessary for its proper functioning (e.g. security, booking/reservation baskets, preferences). Depending on the configuration, analytics/audience measurement or marketing cookies may also be used.

When required, we ask for your consent via a cookie banner. You can also change your preferences in your browser (blocking/deleting cookies). Refusing certain cookies may affect access to certain functionalities.

8. Third-party tools and embedded content

The website may integrate third-party content or services (e.g. maps, fonts, social networks, reviews). When you interact with these elements, data may be transmitted to the third-party provider (e.g. IP address, technical information). These processes are also subject to the third parties' privacy policies.

9. Accommodation and Location

The website and/or certain data are hosted in Switzerland at Infomaniak. We favour hosting solutions in Switzerland and appropriate security measures.

10. Shelf lives

We retain data only for as long as is necessary for the purposes:

booking data: time required for management + retention in accordance with legal obligations (e.g. accounting),
contact messages: time needed for processing and follow-up,
Logs techniques: duration limited and proportionate to security needs.

11. Safety

We are implementing reasonable technical and organisational measures to protect your data from unauthorised access, loss, alteration or disclosure (access controls, security, updates, backups, etc.).

12. Disclosure to third parties

We do not sell your data. We may share data with:

contracted service providers (accommodation, booking, payment, support),
from the authorities if a legal obligation requires us to do so,
partners only if necessary for the execution of your request (e.g. organisation of a specific event), and only to the strictly necessary extent.

13. International Transfers

If certain providers process data outside Switzerland, we ensure that appropriate safeguards are in place (contractual clauses, adequate level of protection, or other recognised mechanisms), when required.

14. Your Rights

Under the applicable legislation, you have the following rights, amongst others:

access to your data,
Correction of inaccurate data.,
suppression (within legal limits),
objection to certain treatments,
withdrawal of consent (when processing is based on consent).

To exercise your rights, contact us at: info@player-one.ch. We may request proof of identity to prevent fraudulent claims.

15. Modifications

We may update this policy at any time. The version on the website shall prevail. In the event of significant changes, we may inform you by appropriate means.

16. Contact

For any questions regarding privacy: info@player-one.ch